We had something happen Saturday night and it seems to be sticking in my brain so I’d like to see what you guys would do if this happened to you.
We frequent this certain restaurant. I’m thinking back and we’ve been going there for years and years. Even before we lived out here, our cabin was here so we’d go there a few times a summer. I’d say the last 10 years or so, it’s sometimes a once a week thing. Not always once a week but I’d say a few times a month we’d go there. About a month ago, we just decided that we were spending to much money eating out so we said we were going to scale back some and not go there as much as we used to.
Jason, Nikki and Bailey got a new 5th wheel camper and came out here for the weekend so we thought it would be fun to go there since we are hardly ever all together like this. So the three of them, Toby, Sue and the kids and Paul and I take off to go eat. It wasn’t busy at all when we got there. I should say right up front that, other than a few “off” nights, we’ve never really had much to complain about as the food is always good. I think that’s one of the reasons we go there as much as we do. We KNOW we will get a good meal. The service is sometimes slow but we know to go before 5 and it’s okay. To be blunt, our service was HORRIBLE. Our drinks came late. Sue and Nikki ordered big tiger shrimp and didn’t get their drawn butter. Some of us asked for water and it never came and I’ll bet our bill didn’t get to us for a good half hour after we were done eating. I ordered Beef Medallions and I ordered them as I always do, rare, and they came not even warm inside AND the sauce wasn’t the same as what it usually is. I just sucked that up since I knew I wouldn’t eat it all anyway and could eat around the edges and when I cooked it for the second time for my lunch, it would cook more so it wasn’t that big of a deal to me.
But we had three kids with us who were pretty good the whole time. I’m wondering though what the heck was going on? Our waitress is one of the best but it was as if it was one of her first days. She brought our food and we didn’t see her again. We saw her and one other one trying to handle the whole place so then we thought they are just really busy. But when we left, I’ll bet there were 4-6 bus girls just standing around in the walkway to the kitchen.
But….We were done eating already when a great big party came in. I’m going to guess at least 12 people. Instead of taking them their drinks and bringing us our check, she took the whole order. Now, it was obvious these people didn’t know the place so she had to repeat the soup, salad, potatoes and often times, answer questions about the meals to every single person in that party. Meanwhile, we just sat there.
Now my question is, should we say something to someone about what happened or just leave it alone? Our bill was $130. It wasn’t a burger joint. That’s a lot of money. But the waitress we had, I hate to get into trouble. When she brought us our check, she asked me why I didn’t eat. I was honest and told her it wasn’t very good and the sauce was different but it’s okay GET US OUR CHECK AND TAKE HOME BOXES. At this point we just wanted to get out of there. I think she knows we weren’t happy with our night out there but nothing was said and no apologies or explanations as to “why” this happned. Do you think since we are regulars and they know we will come back, that’s why they didn’t care that much about pleasing us?
The thing that bothers me is if I owned a restaurant, I’d want to know if someone was treated like this. We were just pretty much ignored and that NEVER happens. Another thing is we are always there to keep them afloat whereas some of the people who were there Saturday night might never go back if their service was like ours was. If that was their first time there, they won’t be back. Do you think the management should know “why?” I’d sure want to know but I’m also not really sure who to talk to. To top it off, I think the waitress we had IS one of the managers. We are pretty close to one waitress who I know has a say in things but it feels funny going and “tattling” to her.
What would you do?