I could just cry. I really could. Some people have told me this is no big deal. Just get something else but they simply DON’T understand. MY Downy is gone. Now all we have is the “New and Improved Downy.” Instead of it smelling like Downy for one day, the scent will last a week! Does anyone not think it’s more “perfumey” now???? It smells so bad and so strong that when I first opened the new bottle, the smell stayed in the laundry room all evening.
I even wrote a post about it when I first started the blog. It’s MY SMELL for crying out loud. What will I do without MY smell?
The first thing I did was have Paul check all the stores in Buffalo. None of them had ANY! I always have this kind of stuff on hand but in this case I didn’t notice it was new and improved so I had three of the “new” ones without even knowing. The label was so unobvious. It says “Renewing Scent Pearls” in very small lettering and the label is exactly the same. I didn’t notice until I opened it and noticed the strong perfume smell. So then I knew the “new” had been around for a while. Possibly 6 months already. Sue said she was going to St. Cloud and she’d look for me there and luckily she found me two. I did find some online and I ordered 12 of the box refills. They should last a while and once I get these, I may just order another 12.
I did write to them. I even sent them a link to my post of 2 years ago so they’d know I really do love Downy. I got a response from them saying they were sorry blah, blah, blah and sent me a coupon for a free bottle and to inform me that they left the dryer sheets alone so I could use those. Okay, so they send me a coupon AFTER I tell them I would no longer use the product. Dry my clothes in the dryer??????? Just shoot me now! I also checked the website and left a comment there and the comments were just like mine. 10-1 people hated it.
“New and Improved.” “Use less, more concentrated.” “Same product, different packaging.”
Why do companies do this? Why would they mess with something that’s been around for 50 years and the number 1 selling fabric softener???
Has this happened to you? What if anything did you do?