I’m very frustrated today. I’m not a person who likes to make phone calls. I let them pile up and then will spend a few hours *having* to make them. It’s one of the reasons I make my hair appointments before I leave the shop for 5 weeks from that day. I do the same for Ella’s grooming appointment and doctor appointments and any time I’m able to. If it’s somewhere I know I’m going to have to go again or an appointment I need to make, I’ll do it there if I can. Otherwise I’ve been known to put off making phone calls for months. I know how stupid it sounds but yup…..I do it.
About a month ago Paul and I had fraud charges on one of our credit cards. The credit card company called and left a message. I wasn’t home. When I got back I called the number back to see what was going on. You did everything by touching numbers on the phone. From our credit card number to names and address, last four digits of SSN to our last purchase date. This takes upwards of 10 minutes by the time you get to talk to a real person but I found out enough from that phone call to know that we didn’t make the charges. There was computer equipment purchased in a far away state as late as that day.
So a man comes on the phone and asks who I am. I tell him and he asks to speak to Paul since the card is one in his name. I had no trouble with that BUT, had I not known all that information, how did I get as far as I did? I told him I’d have Paul call as soon as he got home from work but we hadn’t made any of the charges that I heard on the automated call so please halt credit.
Paul came home and couldn’t hear the guy so had me take over and he needed permission TWICE from Paul that he could talk to me!!!!
So as uncanny as it sounds, we had fraud on another card on Monday. Only this time we have joint cards and each have a card with our own names on them. Do you think they would talk to me? NO! Because Paul was the “main card-holder!” So at least Paul was home this time and I was on an extension and would nod in agreement or shake my head no with each question asked since we both have a card.
Now this brings me to the hating to make phone calls. Today I sat down with 10 or so calls I had to make. Flu shots-oxygen fill up-lunch with dad before he leaves for AZ for the winter-chat with Lisa to find out how her two sick girls are just to name a few. One of the phone calls that Paul put in my “to do pile” was to the Wright-Hennepin Cooperative Electric Association to cancel the electricity for the cabin we rented this summer. I had to go through two people to get where I needed to be and NOT ONCE did anyone notice I didn’t sound like Paul Erickson. Not to even mention that the bill was also in my name. It was in both our names!!!! But after 10 minutes of getting there, giving the guy my name, billing address, account number and address of the cabin this guy says to me “is Paul available?” I said “what?” He caught me off guard. He said he needed to talk to Paul since his name was on the account. I told him my name was also on the account. I asked him if I signed the check that paid the bill would they send it back? He said no he wouldn’t but he needed to “verify” this action with the main account holder. I asked “are you seriously kidding me??” This is for a $22 a month electric charge on a rental property just for the summer. It wasn’t fort Knox for crying out loud.
I called Paul at work and ranted and raved “who do they think they are that I NEED YOUR PERMISSION……….BLAH, BLAH, BLAH!!!!!!! I was so pissed off. It was in my name too.
OH HOW I HATE TO MAKE PHONE CALLS!!!!!!!
What is with all this crap with identity? I know for a lot of this stuff that it’s in our own best interests but really. This was just a household bill. Do people really go around “pranking” people by cancelling their electricity? Who does that? I knew too much to be making it up AND…….if they needed to talk to the main card-holder, why didn’t they tell me that right off the hop and not let me get to the third person I needed to talk to? Why didn’t that guy say right away, “is Paul at home” before” I gave him all that info?
You know, I’m not sure my father in law ever paid a bill. I’m not even sure if he ever signed his own check or put it in the bank. My MIL did it all for him. I think all this crap and passwords and “hidden questions” is getting so out of hand. Why do we need to give the last 4 digits of our SSN for everything? Is that any way to keep it safe? Then they wonder about identity theft. I also feel a lot of these people are on power trips. That man today didn’t need to talk to Paul. He was being a complete *d-i-n-k* and I hope Paul tells him so when he calls tomorrow. After all, he’s been after me to call for a month and then I finally do and he ends up having to do it himself anyway!!!!! What a waste of everyone’s time.
Does this kind of thing happen to you or your better half? Do you find it as annoying as I do? I feel it would be easier to give blood than to jump through all these stupid hoops just to add minutes to your phone plan. I’m sick of feeling less a person or even that I need my husband permission to change some little thing that I take care of 99% of the time anyway not to mention that a lot of this stuff is also in my name as well. Is all trust between people completely gone now? To me this is NOT progress.
UPDATE TO THIS POST
I just wanted to say that Paul called this company today and told the woman who answered what I’d gone through the day before and she told him what he did was completely unnecessary. I should have been able to make any changes that needed to be made since the account was also in my name. So, it just goes to show you. Someone’s having a bad day and they need to feel powerful so they play that kind of game. It makes me so angry.